Frequently Asked Questions
Personalization and Gift Options
Question: Can I put some personal touch on gift packages of Freida and Joe products?
Certainly! You may purchase our gift sets individually so you can create a package that is custom-made per individual. You may contact our Sales Representative through this e-mail for your customized gift package: email@example.com.
Question: If I bought a gift set to be sent directly to the recipient, can I include a gift card?
Yes. We will be providing you with an exclusive Freida and Joe gift card stating that you are the sender. You may send your personal message as well that we will include in the card.
You may choose from these selection of themed cards.
Happy Valentine’s Day
Happy Mother's Day
Freida and Joe Products
Question: Are your products tested on animals?
No. We will never consider allowing any of our products to have elements that were tested on animals.
Question: Do your products contain alcohol?
No. Alcohol can damage your skin, as it can dry it out and leave it feeling coarse and rough. Our products have natural ingredients that moisturize your skin and leave it feeling smooth and soft.
Ordering and Shipping
Question: Why do I need a Freida and Joe account?
You don't need to have a Freida and Joe account. You can place an order as a guest. Just click the "Continue as Guest" option and you can enter the key details needed to process your order.
Signing up for an account online simplifies the process for future orders, as some of your order details (such as shipping and billing addresses) will be saved for later use.
Question: What are your delivery charges?
All orders within the United States are shipped via USPS and are FREE of charge. Sorry, but we do not ship our products outside the United States.
Question: How long will it take for my orders to be delivered?
Standard ground delivery is three to five (3-5) days. Rush Delivery is one to three (1-3) days, possibly less, depending on your location.
Payments and Returns
Question: What form of payment is accepted?
We accept Visa, Master Card and American Express.
Question: What is Freida and Joe’s return policy?
We think of every customer as a friend. Of course, we want all our friends to be happy and fully satisfied with our products. We will reimburse the cost of the product and shipping for all unopened returned items.
Question: Can I change or cancel my order?
To change or cancel your order, just contact our Customer Service Representative by calling at 718-475-1717, or email your request for modification or cancellation of your order at firstname.lastname@example.org. We will be more than happy to assist you.