FAQs

  • CAN I PUT SOME PERSONAL TOUCH ON GIFT PACKAGES OF FREIDA AND JOE PRODUCTS?

  • IF I BOUGHT A GIFT SET TO BE SENT DIRECTLY TO THE RECIPIENT, CAN I INCLUDE A GIFT CARD?

  • ARE YOUR PRODUCTS TESTED ON ANIMALS?

  • DO YOUR PRODUCTS CONTAIN ALCOHOL?

  • WHY DO I NEED A FREIDA AND JOE ACCOUNT?

    You don't need to have a Freida and Joe account. You can place an order as a guest. Just click the "Continue as Guest" option and you can enter the key details needed to process your order. 

  • HOW LONG WILL IT TAKE FOR MY ORDERS TO BE DELIVERED?

  • WHAT FORM OF PAYMENT IS ACCEPTED?

  • WHAT IS FREIDA AND JOE’S RETURN POLICY?

  • Can I change or cancel my order?

    To change or cancel your order, just contact our Customer Service Representative by calling at 718-475-1717, or email your request for modification or cancellation of your order at customerservice@freidaandjoe.com. We will be more than happy to assist you.

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