WHAT DELIVERY OPTIONS DO YOU OFFER?


CONTINENTAL U.S.

DELIVERY TYPE

COST

TIME FRAME

STANDARD

$5.99

2-7 business days*

EXPEDITED

$14.99

2 business days

OVERNIGHT

$19.99

1 business day


  • $5.99 Flat Rate Shipping & Handling is available for orders exceeding $10.00 in merchandise value shipping via Standard service to the contiguous United States, APO/FPO or PO Box destinations. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Not all services are available for all destinations. Available service options will be displayed at checkout.
  • *Delivery to PO Boxes may take 3-12 business days and to APO/FPO addresses may take up to 30 business days. Orders are not processed on federal holidays.
  • NOTE: Orders with upgraded shipping & handling services are subject to verification. Orders with more than 100 items may not be eligible. Upgraded orders placed after 6:59 p.m. ET Monday - Friday may not be processed until the following business day. Saturday delivery is not available.

ALASKA & HAWAII

DELIVERY TYPE

COST

TIME FRAME

STANDARD

$19.99

3-6 business days*

EXPEDITED

N/A

N/A

OVERNIGHT

N/A

N/A


* Delivery to PO Boxes may take up to 30 business days. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Not all services are available for all destinations. Available service options will be displayed at checkout.

U.S. TERRITORIES

DELIVERY TYPE

COST

TIME FRAME

STANDARD

$19.99

21-30 business days

EXPEDITED

N/A

N/A

OVERNIGHT

N/A

N/A


Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Not all services are available for all destinations. Available service options will be displayed at checkout.

CANADA

DELIVERY TYPE

COST

TIME FRAME

STANDARD

$9.99

3-8 business days

EXPEDITED

$24.99

2-4 business days

OVERNIGHT

N/A

N/A


  • NOTE: Items shipped from the United States into Canada may require additional delivery time because of increased security at border crossing points. Overnight shipping is not available for shipments to Canada.
  • Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
  • By ordering goods from Freida and Joe, I hereby authorize PBB Global Logistics Inc. chosen by Freida and Joe, Inc. to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for duties and taxes, to return merchandise to Freida and Joe, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Freida and Joe. Further, I also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Freida and Joe can be reimbursed.

INTERNATIONAL

At this time, we ship to addresses that are located within the United States, Puerto Rico, U.S. territories and Canada only.

ADDITIONAL SHIPPING GUIDELINES

  • Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.
  • Freida and Joe will determine the most efficient method of delivery based on your shipping address.
  • Shipping & handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.
  • Shipping & handling is a taxable service.
  • Certain beauty products are not eligible to be shipped to PO Boxes, APO/FPO, Alaska, Hawaii, Canada or US Territories.
  • Using a freight forwarder to ship items internationally may result in issues not covered by Freida and Joe. If you use a package forwarding service to ship your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.

WHAT IS YOUR RETURN POLICY?


We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed.